Patient Satisfaction Survey ToolWith the advent of Press Ganey and ‘Hospital Consumer Assessment of Healthcare Providers and Systems’ (HCAHPS) Surveys, measurements of patient satisfaction scores is now public knowledge and this assessment impacts the reputation and standing of a Hospital. The HCAHPS results have a direct correlation to a Hospital’s Medicare payment and bottom line. Although more difficult to quantify, the adverse effects to Hospitals reputation and standing will also impact the bottom line.
The Hospitals that score high provide great care and communicate effectively with their Patients. During these effective communications, Hospitals are able to gauge their Patients needs and proactively accommodate those needs. H Squared Systems understands how survey tools can assist with proactively accommodating a Patient’s needs. Addressing those needs prior to a Press Ganey and/or HCAHPS survey will help a Hospital score higher on said surveys. This will help improve a Hospital’s reputation and standing with the Community. |
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